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Before, during and after sales service (for Chinese customers)
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Subject | Contents |
| 1 | Technical Training Guidance | We are responsible for installation and commissioning, we provide free training for operating and maintenance personnel as well as instruction at regular shift, until operators can grasp how to run it completely and provide free reception for users who come to our company to receive before & after service training or other aspects. |
| 2 | ① After-Sale Services ② Service Network and Resource |
If a sold machine pr production line fails for its own quality reason, we will arrive at the site within 24 hours to provide free maintenance service. We will send people to station in order to assist production, and promise to finish undertaking timely and exactly. Our company have set up 7 sites of after-sale services so that we can provide service at site timely |
| 3 | warranty Period | The warranty period of equipment is 12 months; Our company will provide continuously all life free maintenance after warranty period. Only costs are charged if need to replace spare parts. Our professional after-sale service personnel will arrive the sites after we received user’s message |
| 4 | Accessories reserved and modes of supply” | Our company have spare parts in stock all the time, we can choose postal express, china railway express, air carrier and highway dispatching as user’s requirement. An urgent express can arrive your company at the soonest within 24 hours |
| 5 | Regular return visit, day-to-day information communication | Our technical will pay a return visit regularly to maintain and remind of and guide local people how to maintain the equipment by telephone or message. The general cycle is for quarter |
| 6 | Technical upgrading service | Our company provide free upgrade software version, If it’s necessary to modify PLC program or other computer programs according to user’s special requirements or technical changes, our company is responsible for the modification. This kind software is usually exempted. |
